Orca + Customer success
Support your customers while they support your business.
Equip teams with the information and insights needed to deliver exceptional service, foster long-term relationships, and drive customer-led growth.
Built to help Customer Success
Guide Customer Interactions
Manage
Get accurate, aligned customer data
Breakdown data silos with easily accessible customer, company and program information.
- Create a single source of truth for all customer facing teams
- Share program reports and customer dashboards automatically
- Improved program performance and long-term learning with a wholistic customer data profile
- Lean more about our integrations
ActionaBLE
Increase program accountability
Track who has outstanding tasks both internally and externally - helping ensure a quality experience from request to close.
- Configure automated reminders via Slack, Email or Experience Site
- Gain insight into every request for customers and referrals for customers
- Automatically manager customers engagements to prevent burnout
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Challenge
Connect at every stage of the customer journey
Utilize new opportunities to nurture customers to strengthen your relationships.
- Send dynamically segmented or program wide missions
- Mission for reference calls, referrals, testimonials, reviews, surveys & feedback, content sharing and more
- Track outreach, engagement, and gifting in one place
